Frontier Airlines could face federal probe more than alleged refusal to refund canceled flights

Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to investigate issues that Frontier Airlines failed to refund the cost of flights canceled because of the coronavirus outbreak and made it just about not possible for folks to use vouchers for other flights while in the pandemic.

In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had received more than 100 complaints coming from Colorado and twenty nine various other states about the Denver based low cost carrier since March, over any other company.

People said Frontier refused to issue them your money back when flights were canceled because of the pandemic, which Weiser mentioned violated department laws that refunds are actually due also when cancellations are actually thanks to situations beyond airlines’ management. Individuals that received vouchers for use on future flights after voluntarily canceling the travel plans of theirs were not able to redeem them. Some were rejected by the airline’s website and were not able to extend the 90-day time limit for making use of them or had been limited to utilizing the vouchers on only one flight, he published. Still other people who sought assistance through the airline’s customer support line had been written on hold for several hours and were disconnected frequently, he said.

Weiser believed that the Department of Transportation was at the very best place to investigate the complaints and said it must issue fines of as much as $2,500 a violation when appropriate.

Chronic problem? DOT warns airlines? yet again? to issue refunds for canceled flights after receiving 25,000 complaints

Companies cannot be permitted to take advantage of customers during this time and must be held accountable for deceptive and unfair conduct, he stated in a declaration.

Frontier said it’s remained in detailed compliance with division rules as well as regulations regarding flight changes, refunds and cancellations.

Throughout the pandemic, Frontier Airlines has acted in faith that is fine to look after the passengers of ours compassionately and fairly, the business said in a statement.

Claims about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as considerate and flexible as you possibly can to the needs of passengers who face financial difficulty.

In the department’s May air traveling customer report, the most recent offered, Frontier had the third-highest price of general issues, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from customers that go through the difficulty of filing a criticism with the department, not people who simply complain to an airline.